Terms & Policies

Payment of 25% of your quoted clipping service and travel costs within 24 hours of booking to secure your appointment. This is non-refundable & transferable at the clipper's discretion only.
Your appointment form to be completed within 24 hours of booking, so that we have your details on hand.
A THOUROUGHLY clean and dry horse ready for clipping. Read here for tips to prepare for your clip.
Horses must be scrubbed clean the day before / morning appointments to remove dirt, oils, dandruff, etc.
A safe area to clip and tie the horse with access to power.
Cover from wind is preferable - cover on rainy days is necessary to keep equipment, horse, and clipper dry.
Access to lighting for evening appointments.
A capable and competent handler to be available throughout the appointment.
Full payment of services upon completion - cash or bank transfer.

The behaviour, cleanliness, coat & skin health, and tolerance level of your horse will impact the quality of the clip, and may result in a reduced service.
There is a risk that your horse may have a skin reaction to the tools and materials used. (Very uncommon).
If your horse is not adequately cleaned a $25 dirty horse surcharge will be charged.
If your horse is too dirty to comfortably & safely clip your appointment will be cancelled.
If the appointment runs more than 15 minutes over the expected time due to the horse's behaviour, an
unclean horse, or lack of facilities an additional $15 for every 15 minute interval will be charged.
The appointment may be cancelled at any time regardless of progress if the clipper feels there is a risk to themselves, the handler, or the horse.

We require 48 hours or more notice in the event of your appointment needing to be cancelled. You may transfer your deposit to a new appointment if there is a suitable time available.
If there has been less than 48 hours' notice provided, your deposit may not be transferred to a new date.
If you are running 15 minutes or more late for your appointment, your appointment may be cancelled or services reduced depending on your clipper's schedule.
If you need to reschedule your clip due to weather concerns, our regular cancellation policy will apply, so please stay up to date with the forecast.